Privacy Policy

Kento Labs Inc. (“Kento Labs,” “we,” “us,” or “our”) is a Delaware corporation that designs and develops Flynn, a credit-card-sized AI voice recorder and intelligent personal assistant. Flynn combines ultra-portable hardware with software across the web (web.meetflynn.ai), desktop (macOS and Windows), mobile (iOS and Android), and cloud-based AI services (collectively, the “Services”).

This Privacy Policy describes how Kento Labs collects, uses, stores, and protects your information when you purchase or use our hardware devices, use our companion software applications, access our cloud platform, or visit our website at meetflynn.ai (the “Website”).

By purchasing, activating, or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use our hardware or software services.

1. Information We Collect

Because Flynn operates as a dedicated hardware recorder and AI assistant, we collect information directly from you, from your Flynn device and companion applications, and from third-party services you choose to connect.

A. Information You Provide to Us

• Account Information: Your email address, profession, job role, and profile preferences. To maximize your account security and eliminate password vulnerabilities, we authenticate accounts using one-time passwords (OTP) sent directly to your verified email; we do not store or hash user passwords on our servers.
• Orders & Billing Information: Hardware purchase and pre-order records, order history, shipping address, contact phone number, and subscription status. All payment card details are collected and processed directly by independent, PCI-DSS compliant payment processors (such as Shopify Payments and Stripe). Kento Labs never receives or stores your complete credit or debit card numbers.
• User Content: Audio recordings captured via the Flynn device or companion applications, written notes, voice or text prompts, bookmarks, tags, conversation titles, and associated recording metadata (such as timestamps, recording duration, audio file format, device battery level, and signal telemetry).
• Speaker Labels & Voice Data: Speaker diarization tags (e.g., Speaker 1, Speaker 2), custom speaker names you assign, and voice characteristics / acoustic speaker profiles tied to your own voice and recognized participants to facilitate speaker identification in multi-person meetings.
• Personalization & “Memory” Data: Your personal assistant memory store, user preferences, custom vocabulary and industry-specific jargon dictionaries, custom prompts, and sharing/collaboration settings.
• Device Setup & Network Configuration: Your local Wi-Fi network name (SSID) and Wi-Fi password provided during hardware onboarding to connect your Flynn device to the internet, hardware serial numbers, MAC addresses, and firmware versions.
• Customer Support & Communications: Inquiries, customer support tickets, error logs, and communications submitted when you contact our support team.

B. Connected Third-Party Services

• Calendar Integrations: When you connect a calendar such as Google Calendar or Outlook, Flynn reads your events' titles, start and end times, whether you are free or busy, and the names and email addresses of attendees. Flynn uses this only to show your schedule to Flynn's assistant, avoid scheduling conflicts, associate meeting notes with the right calendar event, and suggest recipients for follow-ups. When you approve a meeting Flynn proposes, Flynn creates that event on your calendar with the title, time, attendees, description and location shown to you before you approve it.

C. Information Generated by AI Services

• AI Outputs: Automated speech-to-text transcripts, executive summaries, key action items, meeting minutes, extracted insights, structured notes, follow-up reminders, and knowledge graph entities generated by our AI processing pipelines from your audio and prompts.

D. Automatically Collected Technical & Usage Data

• Technical Diagnostics: IP address, operating system, browser type, device hardware version, firmware telemetry, battery health, connection status, crash logs, and anonymized feature interaction analytics to ensure system stability and performance.

2. How We Use Your Information

We use the collected information for the following operational and product purposes:

• Core Service Delivery: To capture, transcribe, summarize, structure, and organize your voice recordings, notes, and AI personal assistant interactions.
• Hardware & Cloud Synchronization: To seamlessly sync audio files, transcripts, and settings between your Flynn hardware device, mobile apps, desktop apps, and web workspace.
• Contextual AI & Memory: To build your personalized AI assistant context, identify recurring speakers, apply custom vocabulary, and recall past meetings and discussions accurately.
• Device Provisioning & Firmware Updates: To configure device Wi-Fi connectivity, maintain hardware functionality, and deploy over-the-air (OTA) firmware updates.
• Order Fulfillment & Customer Support: To process and deliver hardware pre-orders and purchases, manage subscriptions, resolve support inquiries, and process returns or warranty claims.
• Security & System Integrity: To prevent fraud, detect malicious activity, diagnose software bugs, and safeguard our hardware and cloud infrastructure.

OUR COMMITMENT ON AI MODEL TRAINING: WE DO NOT SELL YOUR PERSONAL DATA OR USER AUDIO. WE DO NOT USE YOUR PRIVATE AUDIO RECORDINGS, TRANSCRIPTS, OR PERSONAL ASSISTANT DATA TO TRAIN PUBLIC FOUNDATION MODELS WITHOUT EXPLICIT USER OPT-IN CONSENT.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only under the following strictly defined circumstances:

• Cloud Infrastructure & AI Inference Providers: We work with reputable cloud hosting, database, speech-to-text, and large language model (LLM) inference partners to process your data securely. These providers act strictly as data processors under contractual confidentiality and data protection agreements, and are prohibited from using your data for their own independent purposes.
• Payment Processors: We transmit transaction information to secure third-party payment processors (such as Shopify Payments and Stripe) to process hardware purchases and subscriptions.
• Logistics & Shipping Carriers: We share your name, shipping address, and phone number with logistics and shipping partners to deliver your physical Flynn device and accessories.
• User-Authorized Integrations: If you choose to connect third-party platforms (such as Google Calendar), data is exchanged solely to facilitate the features you requested.
• Legal & Regulatory Compliance: We may disclose information if required by law, court order, subpoena, or government authority, or when necessary to protect the legal rights, safety, and security of Kento Labs, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, or sale of company assets, your information may be transferred to the acquiring entity subject to standard confidentiality protections.

4. Data Security & Storage

We take the security of your audio and personal data seriously and implement industry-standard physical, administrative, and technical safeguards:

• Encryption: All data transmitted between your Flynn device, apps, and our cloud infrastructure is encrypted using modern Transport Layer Security (TLS 1.3 / HTTPS). Data stored in our databases and file stores is encrypted at rest using AES-256 encryption.
• On-Device Security: Audio recorded on the physical Flynn device is securely staged prior to cloud synchronization and can be deleted locally upon successful sync or manual wipe.
• Access Controls: Cloud infrastructure access is restricted to authorized personnel with strict role-based access controls, multi-factor authentication, and audited access logs.

While we apply rigorous security practices, no electronic transmission or storage system can be guaranteed 100% secure. You provide your information and use our Services with this understanding.

5. Data Retention & User Controls

You have direct control over your content and personal data stored with Flynn:

• Audio & Transcript Deletion: You can delete individual audio recordings, transcripts, summaries, or notes at any time through the Flynn web or companion applications. Once deleted by you, the content is permanently purged from active production systems.
• Memory Management: You can view, edit, or purge items stored in your assistant's memory and personalization profiles.
• Account Deletion: You can delete your account at any time in any Flynn app under Settings › Account › Delete account…, or, if you cannot sign in, by emailing support@meetflynn.ai from the email address on your account. Upon account termination, all associated audio files, transcripts, notes, and profile data will be permanently deleted from our servers, subject only to minimal records required for legal, tax, or fraud-prevention obligations. See the Account Deletion section below.

Account Deletion

Deleting your account is immediate and cannot be undone. It permanently removes all of your notes, recordings, transcripts and summaries; your Ask and Act conversations; your connected calendars (Flynn’s access is revoked); your voice profile, settings and sign-in methods; and any shared links, which stop working. We keep nothing except records we are required by law to keep (for example, payment records held by our payment providers), and copies remaining in backups are removed as those backups expire on their normal schedule. Deleting your account does not cancel a paid subscription; please cancel it where you bought it. Step-by-step instructions, including what to do if you cannot sign in, are on our Delete your Flynn account page.

6. Google User Data

This section describes how Flynn accesses, uses, stores, and shares data it receives from Google when you choose to sign in with Google or connect your Google account.

What We Access

• Google Sign-In Profile: If you sign in with Google, we receive your name, email address, and profile photo, which we use to create and identify your Flynn account.
• Google Calendar Events: Only with your permission, Flynn accesses your Google Calendar events (including event titles, times, and attendees) through the calendar.events scope. We use this access to show your schedule to Flynn’s assistant so it can help you with your meetings, and to create calendar events that you approve.

How We Protect It

• We do not sell Google user data.
• We do not use Google user data for advertising, including personalized, retargeted, or interest-based advertising.
• We do not use Google user data to train generalized artificial intelligence or machine learning models.
• Humans do not read your Google user data except with your consent, when necessary for security purposes (such as investigating abuse), or as required by law.
• We transfer Google user data to third parties only as necessary to provide or improve the features you use (for example, to our cloud infrastructure and AI inference providers acting as data processors), for security purposes, or to comply with applicable law.

Limited Use Disclosure

Flynn’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Disconnecting Google

You can disconnect Google Calendar at any time in Flynn under Settings › Connectors, which revokes Flynn’s access to your calendar. You can also remove Flynn’s access from your Google Account permissions page. Deleting your Flynn account also revokes Flynn’s access and deletes the Google data we hold, as described in the Account Deletion section above.

7. U.S. State Privacy Disclosures (CCPA / CPRA)

If you are a resident of California or another U.S. state with comprehensive consumer privacy legislation, this section applies to you.

Categories of Personal Information Collected

Your Rights

Depending on your state of residence, you have the right to:

• Know & Access: Request details regarding the categories and specific pieces of personal information we have collected about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request permanent deletion of personal information we have collected from you.
• Opt-Out of Sale / Sharing: We do not sell your personal data or share it for cross-context behavioral advertising. We also honor the Global Privacy Control (GPC) signal sent by supported browsers.
• Non-Discrimination: We will never discriminate against you, deny you services, or charge different prices for exercising your statutory privacy rights.

To exercise any of these rights, please email us at support@meetflynn.ai. We verify requests by confirming control of the email address associated with your Flynn account.

8. Notice for EEA, UK, and Swiss Residents (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, Kento Labs Inc. acts as the Data Controller for personal data processed through our Services.

Legal Bases for Processing

• Performance of a Contract: To deliver hardware orders, maintain cloud sync, process audio, and provide AI personal assistant features under our Terms of Use.
• Legitimate Interests: To maintain security, troubleshoot hardware issues, improve app reliability, and protect against fraudulent activities.
• Consent: Where you have granted explicit consent, such as connecting external calendars or opting into optional research and feature programs. You may withdraw consent at any time.
• Legal Obligations: To comply with applicable tax, financial, and statutory record-keeping mandates.

International Data Transfers

Kento Labs Inc. is based in the United States, and data is processed primarily in the United States. Where personal data is transferred from the EEA, UK, or Switzerland to countries without an adequacy decision, we safeguard the data using the European Commission’s Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum.

Your Rights Under GDPR

You have the right to access, rectify, erase, restrict, or object to the processing of your personal data, as well as the right to data portability. To exercise your rights, contact support@meetflynn.ai. You also have the right to lodge a complaint with your supervisory authority.

9. Wiretapping & Audio Recording Compliance

Flynn is a dedicated voice recording instrument. Depending on your jurisdiction and the jurisdiction of other participants in your conversations, local wiretapping, eavesdropping, and recording consent laws (such as two-party or all-party consent laws in certain U.S. states and countries) may require you to provide explicit notice and obtain consent before recording. You are solely responsible for understanding and complying with all applicable recording and privacy laws when using Flynn.

10. Children’s Privacy

Flynn is not intended for or directed to children under the age of 13 (or under 16 where required by local law). We do not knowingly collect personal information or audio recordings from children. If you believe a child has provided us with personal information without parental consent, please contact us immediately at support@meetflynn.ai so we can delete the data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect product enhancements, hardware revisions, or evolving legal standards. When changes are made, we will update the “Last Updated” date at the top of this page. For material updates, we will provide additional notice on our Website or via email.

12. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our data practices, please reach out to our team:

Kento Labs Inc.
584 Castro St, Suite #4040
San Francisco, CA 94114, USA
Email: support@meetflynn.ai